OBITE JAMES

Monitoring & Evaluation / Data Entry Professional

About

Detail-oriented Monitoring and Evaluation (M&E) and Data Entry Professional with over 3 years of experience in designing and implementing M&E systems, managing data, and supporting evidence-based decision-making in development and health programs. Adept at data collection, validation, analysis, and reporting to enhance program performance and accountability. Possesses strong IT support and customer service skills, ensuring comprehensive operational efficiency and stakeholder satisfaction.

Work Experience

Monitoring & Evaluation/Data Entry Officer

Initiative for Health and Social Development (NGO)

Jan 2022 - Present

Lagos, Lagos, NG

Led monitoring and evaluation efforts, data management, and reporting to support evidence-based decision-making in health and development programs.

  • Contributed to the design and operationalization of M&E frameworks and tools, enhancing data collection efficiency and program oversight.
  • Ensured high data quality through rigorous verification, validation, and real-time feedback mechanisms, improving reporting accuracy.
  • Managed comprehensive program datasets and maintained robust reporting databases, developing performance dashboards that provided actionable insights.
  • Streamlined the consolidation and timely submission of program reports from field officers, facilitating efficient communication and decision-making.
  • Conducted in-depth analysis of M&E data, generating critical insights that directly informed strategic program adjustments and improved outcomes.

Cinema/Arcade Operator

Kada Cinemas and Entertainment Centre (NYSC)

Oct 2019 - Nov 2020

Benin, Edo, NG

Maintained and operated entertainment systems, ensuring service continuity and delivering technical support for optimal operational performance.

  • Ensured continuous operation and peak performance of arcade and cinema systems, minimizing downtime and enhancing customer experience.
  • Delivered direct technical support for operational systems, proactively monitoring performance to resolve issues and maintain high service standards.

Customer Support/IS Personnel

Multichoice Nigeria/Contact Solutions Ltd (Internship)

Aug 2016 - Jul 2017

Lagos, Lagos, NG

Provided critical technical support to contact center teams and managed system configurations to ensure prompt customer resolution and operational integrity.

  • Delivered technical support to contact center teams, resolving customer complaints and inquiries via inbound and outbound calls, achieving high resolution rates.
  • Assisted with critical server backup processes and managed user credentials/system configurations, contributing to data integrity and system security.

Education

Computer Science

Benue State University, Makurdi

Second Class Lower

Sep 2018 - Jun 2019

Makurdi, Benue, NG

General Studies

Tenderland College

Jan 2008 - Dec 2008

Lagos, Lagos, NG

Certificates

Jobberman Soft-skill Certificate

Jobberman

Feb 2021

NYSC Certificate of National Service

National Youth Service Corps (NYSC)

Nov 2020

Skills

Monitoring & Evaluation

  • M&E Design
  • M&E Implementation
  • Framework Development
  • Program Oversight
  • Strategic Decision-Making

Data Management

  • Data Entry
  • Data Analysis
  • Data Quality Assurance
  • Data Verification
  • Data Validation
  • Database Management
  • Reporting Databases

Reporting & Visualization

  • Performance Dashboards
  • Program Reporting
  • Data Consolidation
  • Insights Generation

Software & Tools

  • Microsoft Office Suite
  • Excel
  • Word
  • PowerPoint
  • Outlook

IT Support & Operations

  • Technical Support
  • System Maintenance
  • Operational Performance Monitoring
  • Server Backup
  • User Credential Management
  • System Configuration
  • Troubleshooting

Customer Relations

  • Customer Service
  • Customer Relationship Management (CRM)
  • Complaint Resolution
  • Client Engagement

Interests

General

  • Research
  • Tech
  • Sports
  • Travel

References

Available upon request

References available upon request.